Terms and Conditions

MELINAS BILTONG (The Company)

PRICES

All prices are subject to change without notice and subject to a delivery charge specified at the time of ordering. Unless otherwise agreed in writing, all orders are executed subject to prices ruling at the date of dispatch and no price list of the Company, whether published or not, shall affect the right of the Company to charge for the goods in accordance with this clause. The delivery charges on internet orders are based on delivery in CYPRUS so there will be extra charges if delivery is required elsewhere.( We can arrange delivery to many countries of the world). The consumer will be informed of the total price of the order before being binding and if there are any price changes before delivery then the consumer will have the option to cancel their order and get their money back. Any clerical or error or omission in any sales literature, quotation, price list (including the Internet), acceptance of offer, invoice or other document or information issued by the company shall be subject to correction without any liability on the part of the company.Web site prices may be different to our shop prices.

ORDERS:

Web order may be placed 24/ 7 please see section: 6 for delivery details. We try to process all orders as quickly as possible usually within 48 hours of receipt of order unless items are out of stock. If an item is out of stock we will contact you as soon as possible to offer you an alternative or a refund, for this reason it is important you give us a correct phone number or email address
Confirmation of telephone instructions should be clearly marked as such, otherwise any additional expense incurred as a result of duplication of orders will be payable by the buyer.

PAYMENTS:

All payments are in EUROS ONLY.We accept BANK TRANSFERS OR CASH ON DELIVERY ONLY.

CANCELLATION:

Acceptance of cancellation of an order shall be at the discretion of the Company and any such acceptance may be subject to payment by the buyer of a cancellation charge, representing the Company’s administrative costs involved. In certain instances where the Company has spent considerable effort in obtaining goods specially requested for by the customer, the Company might decide at its discretion not to allow cancellation of such order.

DELIVERY:

Deliveries in Cyprus are made with AKIS EXPRESS from Shop to Shop – town to town only.
Delivery dates & time are given in good faith by the Company to indicate estimated delivery times but shall not amount to any contractual obligation to deliver at the time stated and is subject to payment clearance, locality, human error, courier company error and system failure. The company will accept no liability for direct or consequential loss or damage arising from delay in delivery or if the Customer is not in to sign for the delivery. If there is a change to the agreed delivery date then the buyer shall have the right to cancel the order and receive a full refund of the amount paid.

All Next working day delivery are next day from date of dispatch.

Orders need to be placed before 2:00pm for next working day delivery ,Monday -Thursday orders placed on Friday (standard next day before 5:30or next day before 12:30) will be processed dispatched Monday for delivery on the Tuesday. Next working day delivery are from date of dispatch.

Please Note:

This is not a guarantee of next day delivery from order, this is to state that Due to the perishable nature of some of our fresh meat products we deliver next day from dispatch. We try to process all orders as quickly as possible usually within 48 hours of receipt of order unless items are out of stock.

(see ORDERS)

If Saturday delivery is selected the order must be placed before 12:00 pm on Friday for delivery Saturday before 12:30

All product weights for delivery are calculated including any product packaging ( jars ,bottles ,packets) and postage packaging e.g. 1 kg of Biltong + icepack + packaging = delivery charge.

Due to the perishable nature of some of our fresh meat products it is important that you are available to receive delivery of the goods on the day of delivery. If you are not there you will incur a re-delivery charge you can not cancel the order because of this extra charge. You will have the option to pay for re-delivery or collect your order from the delivery company’s depot. We cannot be held responsible for any spoilage of your goods if you were not in to receive and sign for your delivery

If you are not able to accept your delivery on the day that we inform you it will arrive, you can arrange for the following but only before your goods are dispatched:

1) Arrange for a different delivery day
2) Ask for parcel to be left safe on your premises, at your risk
3) Ask for your parcel to be left with a neighbour at your risk
4) Contact the courier company to re- arrange for the delivery (additional charges may apply) to be made to you or collection from the depot.

You must notify us within 24hours of dispatch notification if you have not received your goods.

We cannot be held responsible for any spoilage or loss of your goods if you were not there to receive/sign for your delivery.

We also take every care to ensure products are sent in a good condition and packed securely, so it will be at the Company’s discretion whether, or not to replace damaged goods due to the courier’s negligence.

COURIER CHARGES:

All orders (not delivered locally) will be subject to courier charges. Unless otherwise agreed in writing by the company or as part of a promotion .The carriage charges are subject to change without notice . This additional charge will not be refundable in the event of any dispute arising on the contract.

8. DAMAGE OR LOSS IN TRANSIT AND SHORTAGES:

Any damage to goods in transit should be notified to the carriers immediately and to the Company within 24 hours of receipt. Packaging and contents must be held for inspection, on-receipt of goods to be notified within 24 hours of receipt of invoice. If the buyer is a consumer then a reasonable time will be allowed to inspect the goods to ensure the order complies with The Sale of Goods Act 1979.

12. PRIVACY & SECURITY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
The information collected from customers when signing up is used for billing and administration purposes only and will be kept confidential. Contact information collected will be contact details and payment information (credit or debit card). None of which will be passed onto third parties.

You can check the information that we hold about you by emailing us.

The personal information which we hold will be held securely in accordance with our internal security policy and the law
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behavior of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us at info(at)melinasbiltong.com

When visitors use the website, information such as the ISP’s domain, the time accessed and the pages visited will be stored by us. This is to analyze the web traffic and improve content of the site.

From time to time we may send you promotional & discount emails.

We will not send you third party emails or give your details to third parties.

You will be given the option to unsubscribe from receiving these emails.

SECURITY

Customers are responsible for ensuring that only authorized personnel access their accounts. If for any reason you are concerned about this, please contact us.